Accessibility Statement

At TF Bank, we are committed to making our digital services accessible to all users in accordance with applicable accessibility standards and legal requirements. We strive to comply with WCAG (Web Content Accessibility Guidelines) 2.1 Level AA as well as relevant legislation, including the EU Web Accessibility Directive and the upcoming European Accessibility Act (coming into force in 2025).

Scope of this Statement

This accessibility statement applies to all digital banking services provided by TF Bank, including but not limited to:

  • My Pages
  • Customer documents
  • Customer communication channels

Our Commitment

We actively work to ensure that all users – regardless of ability – can easily access and use our digital services. Our ongoing efforts include:

  • Regular accessibility audits
  • Continuous training of staff in inclusive design and development
  • Proactive measures to remove identified accessibility barriers

 

Website Functionality and Design

The website is designed to provide information about our products and services and to offer access to downloadable documents, contact forms, guides, and external services. It functions on PC, tablet, and mobile and has been developed with a focus on:

  • Simple and logical navigation
  • Clear structure with headings, lists, and forms
  • Support for assistive technologies such as screen readers and keyboard navigation
  • Ability to enlarge text and adjust contrast without loss of functionality

 

Accessibility for Different User Needs

3.1       For users with visual impairments or blindness:

  • Navigation is possible using a keyboard
  • Text contrasts largely meet accessibility requirements
  • Content can be enlarged without being lost or becoming unreadable
  • Semantic HTML is used for headings, lists, and links

3.2        For users with hearing impairments or deafness:

  • The website is fully usable without sound
  • We strive to offer text alternatives to audio and video content

3.3        For users with reduced mobility:

  • All website features can be accessed and used using keyboard alone
  • Focus indicators clearly show the user's position on the page

3.4        For users with cognitive challenges:

  • Clear and simple language is used wherever possible
  • Information is presented with visual support such as bullet points and tables
  • The structure is consistent and logical

 

Technical Information about Accessibility

The website is largely compliant with WCAG 2.1 Level AA and the European standard EN 301 549 for accessibility in information and communication technology. Accessibility is an integral part of our development process and is considered at every stage – from design to launch.

We support the use of assistive technologies such as:

  • Screen readers
  • Keyboard navigation
  • Speech recognition software
  • Ability to adjust text size, contrast, and zoom level

 

Known Accessibility Issues

While we strive for full compliance, some parts of our digital services may still present accessibility challenges. We are aware of the following areas where improvement is needed:

  • Some older PDF documents lack proper tagging or text alternatives
  • Certain interactive components do not have full keyboard accessibility
  • Language attributes may be missing from parts of the content
  • Error messages and help texts in forms may not be sufficiently linked

We are continuously working to identify and address these issues.

 

Accessibility Testing

The accessibility of the website has been tested using:

  • Automated tests with validation tools
  • Manual review by internal accessibility experts
  • Practical use of assistive tools and simulations of various disabilities

The assessment is based on self-evaluation and technical analysis, and this statement is updated regularly.

 

If You Cannot Access Parts of the Website

If you need information from the website in a format that suits your needs or if you encounter barriers when using it:

Please contact us at:
Legal@tfbank.se

We strive to respond to all accessibility-related inquiries within 14 working days.

 

Supervision and Compliance

We regularly evaluate our digital services against WCAG standards and legal requirements as part of our compliance and risk management framework.

The Swedish Post and Telecom Authority (PTS) is the supervisory authority responsible under the law on the accessibility of certain products and services. If you are not satisfied with how we handle your feedback, you can contact PTS at: https://www.pts.se

 

Date of Statement
This statement was last updated: 20250627