Tf Bank Karriere Werkstundentin Produkt Und Projektmanagement (1)

Card Operations Associate (m/f/d) 

TF Bank is a fast growing consumer bank, offering multiple products from savings accounts to credit cards. Our recent but rapid growth in Germany calls for a skilled Card Operation Associate who will work closely with the operations team in Berlin.

Your tasks

  • Handle day-to-day operational tasks around card disputes (Chargeback), Card Blocks, Card Transaction Investigation etc.
  • Proactively support with improving and developing workflows and documentation
  • Support with card fraud case handling/analysis and fraud prevention
  • Collaborate with various stakeholders (internal & external)
  • Support with driving change and knowledge around the Card Operations lifecycle


To succeed in this role, we believe that you: 

  • Have previous experience in Banking/Card Operations; ideally Chargeback and Dispute Handling
  • Bring profound knowledge of card schemes, regulations and industry standards
  • Had first touch points with Fraud and Risk Operations
  • Demonstrate good knowledge with standard Office applications & CRM tools
  • Strive working with a substantial degree of autonomy
  • Are fluent in German and English


Our offer

  • Flexible working hours 
  • 38 hours / week 
  • 30 days of vacation a year 
  • Employer-funded pension 
  • Permanent employment 
  • Public Transport grant


Sounds interesting? 

Then we look forward to your application (CV and salary expectations) by email. Your contact person is Daniel Beck. 

E-Mail: daniel.beck@tfbank.de